Refund and Returns Policy – Total Soccer Training

REFUNDS & RETURNS

REFUND/TRANSFER OF REGISTRATION FEES POLICY:

Registration fees are not refundable or transferable for non-attendance at a Total Soccer Training (TST) camp or clinic.
Registration fees are refundable or transferable prior to the start of the camp or clinic only where an injury or illness has occurred resulting in the inability to participate in soccer for the duration of the TST camp or clinic season.
Registration fees are not refundable within 48 hours of a camp or clinic start date, but may be transferred to a different camp or clinic date or type.
Registration fees may be held in “credit” for future camps or clinics when an alternative has not been selected on notification of a transfer request. These registration fees held in “credit” do not expire.
Registration fees held in “credit” may only be used toward small group training, camps, and clinics.Only fees paid for 1:1 training sessions with TST may be used for 1:1 training sessions..
Registration fee transfers are allowed for the same athlete or another athlete in the immediate family only.
Prorated fees are not permitted for any camps or clinics as TST offers limited spots for athletes.
Camps and clinics are considered final sales with the exception of the provisions under this policy.

RETURNS POLICY:

Physical Goods Policy Duration:

The Physical Goods return policy applies for 30 days from purchase. After 30 days from purchase, refunds or exchanges cannot be authorized.

Non-Exchangeable & Non-Returnable Goods:

The following items are non-returnable/non-exchangeable under any circumstance due to intellectual property delivery or safety reasons:

Perishable goods e.g. supplements
Paper-based products
Intimate wear
Gift cards
Digital products including downloadable fitness, nutrition or health programs
E-books
Challenges, membership site and app-based programs and services
Custom Coaching programming

Condition Of Goods:

Eligible return items must be in an unused state, in the original packaging, and in the same condition it was received.

Proof Of Purchase:

For eligible items to be returned or exchanged, proof of purchase is required. DO NOT send your purchase back to the manufacturer.

Refunds:

On receipt and inspection of the returned item, you will be sent an email to notify you of the receipt of your item, plus the status of your refund (Approved or Denied).

Approved refunds will be processed back to the original method of payment. Most refunds are received on the original payment method within 5-10 days after the refund has been issued. Please wait a full 10 days after receiving an email with your refund status before contacting Total Soccer Training or your bank regarding your refund. If you do not see your refund after 10 days from the date of your refund confirmation, please contact: hellocoach@totalsoccertrainingnc.com for support. We will be glad to assist you.

Sale items:

Sale items are final and are ineligible for return or exchange.

Exchanges:

Defective or damaged items may be exchanged.

Final Note:
We cannot guarantee that we will receive your return/exchange; therefore, please use a tracking or insured mailing service when returning items to us.

REFUNDS & RETURNS

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